Real customer stories

★★★★★

Denise, Dorset

We installed a water softener in our house in 1996 and couldn’t live without one. When we moved we installed another one. I had one ever since because…

July 2026 · Read story →

★★★★★

Mary, Midlands

If you’re in a hard water area a water softener is worth its weight in gold

June 2026 · Read story →

★★★★★

Chris, South Glos

We live in a hard water area and the visible limescale on our taps, shower screens and kettle was concerning let alone what is was doing the inside of…

June 2026 · Read story →

★★★★★

Robert, Oxfordshire

Previous experience of water-softeners for 35 years in hard water areas convinced us we needed one in Oxford. The Kinetico water powered softener whic…

June 2026 · Read story →

★★★★★

Alan, Weymouth

Clean shower glass lovely feeling skin 100% improvement on my daughters Sirius

June 2026 · Read story →

★★★★★

Samuel, Essex

They have to be very careful about it, it’s very costly and is not worth it and besides if you are looking for drinking water, you better buy bottles…

June 2026 · Read story →

★★★★★

Angela, Surrey

Softer water and you use less soap products.

June 2026 · Read story →

★★★★★

Margaret, Dorset

Time and money saver. Need so much less shampoo, washing liquid, washing machine soap. Generally water leaves skin and hair softer. It is noticeable t…

June 2026 · Read story →

★★★★★

Vicki, Hampshire

I had very dry skin behind my ears as i had exzema when young. Since having the soft water system it has been a great deal better.

June 2026 · Read story →

★★★★★

Peter, Bucks

The benefits outweigh the initial costs:no limescale soft water when showering more efficient boiler and radiators washing machine more efficient It…

June 2026 · Read story →

★★★★★

Hilary, North Somerset

Seeing the limescale build up on the shower and taps, having to de-scale our kettle regularly, and having to put a Calgon tablet in every wash are all…

June 2026 · Read story →

★★★★★

Sue

I had to replace my old water softener and I hadn’t realised just how bad my water pressure to the upstairs was. As soon as the new one was installed…

June 2026 · Read story →

★★★★★

May, London

It is worth it.. Despite having a problem with wireless connection to our phone after less than a year to show usage and tracking salt quantities and…

June 2026 · Read story →

★★★★★

David, Suffolk

If they’re already thinking, then they must need one. I’d tell them to definitely get one sooner than later.

June 2026 · Read story →

★★★★★

Robin, Hertfordshire

Savings, less soaps ,less powders,better tasting tea and coffee.

June 2026 · Read story →

★★★★★

Anthony, Herts

Worth a try seems to improve water taste and sffness

June 2026 · Read story →

★★★★★

Colin, NORFOLK

We live in a very hard water area and we moved to a new house, so we thought we would get a water softener fitted as soon as possible before the pipes…

June 2026 · Read story →

★★★★★

Clarkey, Hampshire

Great improvement on the old one. The installation went very smoothly which was pleasing after the bad experience with the previous supplier.

June 2026 · Read story →

★★★★★

Peter, Hampshire

This is our second water softener. The first Harvey's was good but the second Kinetico was better and cheaper to operate. Both my wife and I like blac…

June 2026 · Read story →

★★★★★

Mike, Suffolk

If you have hard water which leaves limescale behind and scum in your tea, recommend a softner, plus you get mega suds from the water using minimal w…

June 2026 · Read story →

★★★★★

Robert, Kent

Eliminates limescale in taps and showers and extends life of water heater tank and element

June 2026 · Read story →

★★★★★

Mike, Borough Green Kent

I have had a water softener for 40 years, but the old one finally failed. This one is difficult to use, very poor control layout, pure guesswork to es…

June 2026 · Read story →

★★★★★

Neville, N. London

Have had a softener for 22 years. Fantastic, only setback is the water is not suitable for house plants. Drink it, bath in it , kettle completely clea…

June 2026 · Read story →

★★★★★

Bob, Hampshire

You will not be disappointed, excelent investment.

June 2026 · Read story →

★★★★★

Linda, Wiltshire

Do it as soon as possible, no more limescale on shower screen taps and washing machine

June 2026 · Read story →

★★★★★

Tim, North Essex

The water softener is essential in our area of hard water. We suffer no limescale, appliances are clean and continually shiny. Neither do we experienc…

June 2026 · Read story →

★★★★★

Colin, Herts

In hard water areas they are a must . However the engineer had great difficulty linking the softener to the internet and when it dropped out no one ha…

June 2026 · Read story →

★★★★★

Trish, Durham

A water softener is vital if you don’t want to replace your appliances frequently or prefer not to consistently clean water splashes off your kitchen…

June 2026 · Read story →

★★★★★

Kim, Suffolk

Terrible limescale as in a very hard water area, water softener has made so much difference, wouldn’t be without it

June 2026 · Read story →

★★★★★

Warer Softner is good, no limescale and also soft water

June 2026 · Read story →

★★★★★

Anita, Bracknell

It's convenient to get rid of lime in water, no need to replace filter cartridge in water filter jug every week. The cost of block salt is less expens…

June 2026 · Read story →

★★★★★

Theodora, Tetbury

Definitely worth the investment

June 2026 · Read story →

★★★★★

Roger, Cambridgeshire

When the salt runs out and you get hard water again you regret not replacing the salt. We live in very hard water area and have had a ws for over 30 y…

June 2026 · Read story →

★★★★★

Tony, Portsmouth Water Customer - Ie Water With High Calcium Content!

It protects the whole system from furring up with limescale if you have a gas oil fired heating system!.

June 2026 · Read story →

★★★★★

Paul, Dorset

We had always had limescale issues but what finally decided us to get a water softener was an £800 bill to clear the drainage pipe from the upstairs t…

June 2026 · Read story →

★★★★★

Peter, Essex

Brilliant idea. Well worth the money.

June 2026 · Read story →

★★★★★

George, Wiltshire

Terrible limescale and hard to build up lather whilst showering.

June 2026 · Read story →

★★★★★

Sandra, Norfolk

Living in a newbuild, I was keen to maintain the taps and appliances in their pristine condition and that has been achieved. My shower screens still…

June 2026 · Read story →

★★★★★

Mike, Naxton

Total diffrence within a few days, no lime scale on the taps ans shower screen water feels totally diffrent, much softer

June 2026 · Read story →

★★★★★

Jill, Somerset

I am very satisfied with my water softener as it has made a huge difference to my skin and appliances. I live in a very hard water area and the skin…

June 2026 · Read story →

★★★★★

Graham, Kent

A walk in shower that has been in use for 15 years and never had to clean the shower head and things like the kettle and steam iron don't fur up. Also…

June 2026 · Read story →

★★★★★

Allan, Hampshire

We got a lot of limescale build up on appliances and it is no good for them. Also wanted a better drinking water experience so moved to a softener.…

June 2026 · Read story →

★★★★★

Anthony, Hertfordshire

I have had a water softener in each of three houses I have owned. Where I live in the south east, the water is very hard. I had my first water softene…

June 2026 · Read story →

★★★★★

Glynis, Hampshire

My softener ‘died’ and as I was hoping to move house thought I would replace it. Within weeks I hated living with hard water and replaced the softener…

June 2026 · Read story →

★★★★★

Chris, Kent

When you consider the cost and potential problems of lime scale throughout your house it seems an unnecessary expense but you will definitely feel the…

June 2026 · Read story →

★★★★★

John, Hampshire

We live in a hard water area. A water softener makes a real difference.

June 2026 · Read story →

★★★★★

Alice, Worcestershire

Get one! The difference it makes to cleaning is amazing as you need little more than a wipe with an e-cloth, and then you have the added benefit of s…

June 2026 · Read story →

★★★★★

Michael, Hampshire

I am in a very hard water area. Lots of limescale on taps shower head and screen, kettle and iron. All gone within a few weeks. Just a couple of probl…

June 2026 · Read story →

★★★★★

Adam, Essex

Could visibly see our hair thinning and degrading which was the catalyst to look into a water softener, the other benefits were nice on paper but not…

June 2026 · Read story →

★★★★★

Carol, Frimley, Surrey

We were suffering from seized up taps and limescale on glass panels in the shower and it was hard work trying to get it clean and we were spending a f…

June 2026 · Read story →

★★★★★

Jason, Hampshire

Worth the investment, especially if you have very hard water.

June 2026 · Read story →