Stories like May’s come from homeowners right across London. Many parts of London sit in a hard water area, where limescale builds up quickly on kettles, taps, boilers and pipework — which is exactly why so many local homeowners fit a softener.
See how your area compares on our UK hard water areas guide, read more London customer stories, or find out whether a softener is worth it and what one costs. When you’re ready, compare up to 3 free, no-obligation quotes from vetted installers covering London.