I can send you a free brochures and prices on the latest water softener models.
How many bathrooms does the property have?
- O
Pre sale and implementation all excellent. Too soon to say if there is a transformation with our water. But it’s looking good
- M
Both the salesman and the engineer were excellent. Simon, the engineer had to fit the system outside in biblical weather.
- A
Had my Harveys water softener fitted and supplied by North East Water softeners LTD, Connan did a really great job, explained all about it and helped me set up the My Harveys app on my phone
- R
The workmanship associated with the plumbing was exceptional.
Confusing management, subsidiary and agent set up, not to mention the complications of models and specification.
- G
Too expensive. They pay too much commission keeping prices high
I was promised to get 100 pound discount off the bill and two bags of ten curved salt as compliment gift, but those never came through and the agent is non-responsive
- C
Found them extremely expensive! There softener only takes there own design of salt, the engineer who installed ours said we would get a device to monitor the salt level but are still waiting! Would I recommend them? No I would not.
- W
Customer Service excellent.
- H
- V
I am pleased with my softener, the way it looks and fits. They did tell me the salt would take a fortnight to get into the system. It has taken longer than that, despite my filling the bath to the top every day as I live alone. So my shower was cold for 2 weeks...awful when washing my hair!. Better now I have had a lot of visitors and more water going through the system.
harveys are scammers
Good informative advice given from the moment I made contact with Harvey's. There was NO pressure for me to purchase any product, all of my questions were answered. Through out our conversations I felt that this was the best product suited to my needs.
- P
Nor installed yet
Still getting the limescale over the installed taps and utensils and appliances Looks like all a fake ads
- L
- B
Was not pleased with instalation time fitter didn't arrive till 4.30 drilled hole inback wall went home said he would be back next day arrived 3.30 fitted softener said he didn't have time to put shelve back in cupboard would come back ion 21st Oct to cut shelve and put back told him I couldn't go 2 weeks with all my saucepans and everything on the worktops for 3 weeks so he did cut the shelf out and put it back but said he had to come back in 3 weeks and film the holes in the wall as he didn't
ABOLiCALl it took weeks and several phone calls getting passed from pillar to post but on going issues still NOT resolved. Eventually 2 lady customer service advisors fulfilled there role and got an engineer out and this didn’t got to perfectly. Water Softener tablets that I was promised months ago I am still waiting for! Product and service nowhere near my previous softener.
- D
- N
I am currently supplied with PDV tablets for my water softener, where previously it was always what I would describe as 'shingle' type. I am assuming the tablets are OK
The person who installed it was very efficient, professional and helpful.
Great service great value
I like the product but the fitter didn't check my water pressure and the first one they fitted leaked and I had to have it replaced in under a month
- J
Did not stop my wife's skin from being dry
Very professional, very helpful and job done very efficiently and in time limit
It was a tricky installation due to shortage of space but seems to have been done very competently. Pleased with the improvements to the product as well with the smaller salt blocks and WiFi to aid better and easier salt refilling.
The result is immediately, don't need to wait till, this or that. My wife son and daughter had problems with hair loss, dry skin and irritation on the scalp, also the problem with the Liam scale. The same day the water softener was install there was an immediately change. Totally recommend this product. 100%
Excellent installation by very speedy plummer! Cleared up after, knew what he was talking about. Good service throughout and very happy, so far, with my product.
- Q
I’m delighted with the prompt installation in 3 hours and very tidy workmanship! I would recommend. Very reasonable mini curve replacement salt. Mrs S
- S
I asked for an engineer to come and measure up as had a softener in my previous home. But it was a huge sell for add on’s. So annoying
Took a little while to attend to the issue but was excellent when he arrived and fixed the problem quickly
they gave me av faulty machine and took them 6 months to correct it
- F
Have had a number of Harvey’s softeners over the years and they have probably lasted at least 15 years each.
Very good service thorough and efficient Good job
I've been using Harvey for three years. It's a lease so I contacted Customer service in July what would the price be if I buy it, I had three different people called me about this but none of them got back to me what the price will be if I buy the one I currently have. Crazy!!!
- T
- K
Can't comment value or expectations yet but up to now first class delivery, installation,correspondance
Kept contacting me after they were told not to.
All round great experience, from demonstration to installation, communication was great, product quality exceeded my expectations on the demonstration, guys I dealt with were friendly, knew their products, very informative and not pushy ! I can’t honestly say a bad word about them
Just had my water softener installed from Harveys it makes a lot of difference from the hard water.
I have never had to call the customer service. The product is amazing.
The initial demonstration by Richard Goring was excellent.
Expensive but you get what you pay for ,we have limited space and no electricity available, so far very happy from start to finish to finished job ,buy locally family business are the best
- I
installations till pending
Very excellent
Best thing i have done form my family and home!
Excellent communication, very helpful agents, problem free installation and noticing the difference in water quality almost immediately. Highly recommend Harveys.
Installation took longer than expected but worth it
Our first one was faulty. Overflow was running all the time. But you replaced it . No problem with this one. Brilliant customer service
This reflects our dis satisfaction with the lack of customer service so far. This was supposed to have been carried out in May...new date now end of july. Total farce. At this stage if asked i would not recommend this company to anyone.
Done a great job
I haven't had anyone contact me further for installation.
The team did a great job I installing softer and quocker tap
Bad
Very quick professional service
All good so far no issues.
Companies like this should not be operating in the UK. Caused a massive leak over 2 floors due to cheap faulty materials used, were completely unresponsive when alerted and let it drag on for almost a year. AVOID
All was well from ordering to installing the new softener and answering all my questions and cleaned all after job done .
Liam m, the installer was excellent. Great attitude, knowledge and professionalism. Did a fantastic Jon on the installation and left our property very tidy. Very impressed with his skill and workmanship 100%
I have replaced a very old Kinetico with Harvey's which seems very good and good value