I can send you a free brochures and prices on the latest water softener models.
How many bathrooms does the property have?
I asked for an engineer to come and measure up as had a softener in my previous home. But it was a huge sell for add on’s. So annoying
- R
Took a little while to attend to the issue but was excellent when he arrived and fixed the problem quickly
- C
they gave me av faulty machine and took them 6 months to correct it
- M
- O
- H
- F
- A
Have had a number of Harvey’s softeners over the years and they have probably lasted at least 15 years each.
- B
Very good service thorough and efficient Good job
- G
I've been using Harvey for three years. It's a lease so I contacted Customer service in July what would the price be if I buy it, I had three different people called me about this but none of them got back to me what the price will be if I buy the one I currently have. Crazy!!!
- T
- K
Can't comment value or expectations yet but up to now first class delivery, installation,correspondance
- P
Kept contacting me after they were told not to.
- S
- J
All round great experience, from demonstration to installation, communication was great, product quality exceeded my expectations on the demonstration, guys I dealt with were friendly, knew their products, very informative and not pushy ! I can’t honestly say a bad word about them
Just had my water softener installed from Harveys it makes a lot of difference from the hard water.
I have never had to call the customer service. The product is amazing.
The initial demonstration by Richard Goring was excellent.
Expensive but you get what you pay for ,we have limited space and no electricity available, so far very happy from start to finish to finished job ,buy locally family business are the best
- I
installations till pending
Very excellent
Best thing i have done form my family and home!
- L
Excellent communication, very helpful agents, problem free installation and noticing the difference in water quality almost immediately. Highly recommend Harveys.
Installation took longer than expected but worth it
Our first one was faulty. Overflow was running all the time. But you replaced it . No problem with this one. Brilliant customer service
This reflects our dis satisfaction with the lack of customer service so far. This was supposed to have been carried out in May...new date now end of july. Total farce. At this stage if asked i would not recommend this company to anyone.
Done a great job
- V
I haven't had anyone contact me further for installation.
The team did a great job I installing softer and quocker tap
Bad
Very quick professional service
All good so far no issues.
Companies like this should not be operating in the UK. Caused a massive leak over 2 floors due to cheap faulty materials used, were completely unresponsive when alerted and let it drag on for almost a year. AVOID
All was well from ordering to installing the new softener and answering all my questions and cleaned all after job done .
- N
Liam m, the installer was excellent. Great attitude, knowledge and professionalism. Did a fantastic Jon on the installation and left our property very tidy. Very impressed with his skill and workmanship 100%
I have replaced a very old Kinetico with Harvey's which seems very good and good value
Glad I had the tap as well. Water not as expected
- Y
- D
Very Expensive please do not purchase it
- W
After sales service is deplorable
Customer service is terrible, the speed of service even worse. Had to wait for softener to be installed for a month and then they cancelled it. I am still waiting another month for someone to show up.
Salt needs adding approximately every 6weeks for two people. Call out charges very high. Our Harvey’s water softener is almost 10 years old. Viewed buying a replacement, thought having all the plumbing in place we would only need a new unit installed. Price quoted for all new parts, etc as if the water softener was being installed for the first time. Would only recommend Harveys with the above advice.
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Efficient good service ...
Service was excellent clean and tidy, would definitely recommend.
Excellent quality service, and in total control of the order and delivery, which was on time and fitted by a very skillful plumber. Super company and very helpful. Can even check salt levels via WiFi on my phone
First install appointment cancelled. Second appointment re-scheduled for 12.30 - 2.30. The engineer arrived 9.30 a.m. Also day before I was working and was sent a message asking where the machine was going and to send photos. Was unable to do this until I arrived home. Prior to sending got another message chasing for reply.
Superb service at every level
great
Installed, tested system very well, explained operation and left area clean and tidy - delighted
On a monthly contract pasted 4 years paying to much rip off, I should have paid it on credit card would have been finished long ago looking for a new supplier will change
First class installation only complaint it is not clear where to buy new salt blocks from. We spent £30 buying the wrong ones from Amazon.
Overall, a smooth process from order to installation.
It was disappointing not to receive any follow up call from the customer care. Also, the salt that was sent via post half it was damaged.
I said I had no speech so unable to take phone calls - no response
I only saw a Salesman who spent a couple of hours showing me that their water softener makes water sfter. Then he gave a price, this was on Saturday, I told him I would not be rushed & would consider it over the following week. Monday morning I received a phone call from the installation team asking when they could start. On Tuesday morning I received a phone call from the Sales Rep chasing me up. So I decided to get a quote from another company, this time the person who called was the person wh